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DUTIES AND RESPONSIBILITIES:
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
Requirements:
- Proficiency in Japanese Language (Read/Speak/Write).
- Local MY candidate with at least having JLPT N1/N2 Certificate
- Good command over verbal & written English language
- Prior work experience in a LPO/Regulatory work , Social Media platforms is a plus
- Willing to work rotational shift
- With Bachelors Degree without experience encouraged to apply/ Diploma at least 1 Year of experience in Chat Support or Customer Support
Job Type: Full-time
Job Type: Full-time
Salary: RM6,900.00 - RM7,200.00 per month
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Local MY candidate with at least having JLPT N1/N2 Certificate. Do you have JLPT N1/N2 Certificate?
Education:
- Bachelor's (Required)
Experience:
- Chat Support: 1 year (Required)
Language:
- Japanese (Required)
- English (Required)
