Customer Service Officer
New England
Temporary and Ongoing positions available
$70,694- $76,857 plus super & leave loading
Your role
The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or CSC ). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.
What you ll do
As a Customer Service Officer, you will support the delivery of the CSC s administrative functions and provide high quality Customer service to our clients both in person and over the phone.
You will have a strong customer service background, attention to detail and a high level of organisational skills.
What we re looking for
- Customer service experience both in person and over the phone
- Ability to organise work and prioritise workload in a busy work environment
- A positive attitude and ability to work independently and collaboratively
- A passion for helping vulnerable people
- Proficient in Word, Outlook and Excel
- A valid driver s licence
Download the role description.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply ? you do not need to meet every desired requirement for us to want to talk to you.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It s work that really matters.
Apply now and join Australia s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us
Applications close Friday 1 December 2023 at 11:59pm AEST.
Got a question
For more information about the role, what it s like to work for DCJ, or if you are interested in attending an information session, please contact Lyn O Connor on 0418 677 941.
If you ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Vanessa Thorn on 02 9765 5406 or via vanessa.thorn@dcj.nsw.gov.au.
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Appointments are subject to reference checks and the following pre-employment checks:
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
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